FAQ

Mitchell & Ness Shop is your premier destination for authentic vintage-inspired sportswear and streetwear fashion. We specialize in officially licensed NBA classics, NFL legends merchandise, and contemporary street style that bridges the gap between sports heritage and modern fashion trends.

Our collection includes:

• Headwear: 59FIFTY Fitted caps, 9FORTY A-Frames, snapbacks, and golfer hats
• Tops: Hoodies, crewnecks, vintage tees, puffer jackets, and crops
• Bottoms: Cargo pants, basketball shorts, jeans, and track pants
• Footwear: Boots, low-top sneakers, and socks
• Accessories: Jewelry including earrings and rings, plus side & bum bags

Our operations are based at 3392 Point Street, Chicago, US 60639, serving customers worldwide with authentic Mitchell & Ness products and curated streetwear collections.

Yes! We are an authorized retailer of genuine Mitchell & Ness products. All items are 100% authentic and officially licensed. We also carry complementary streetwear brands that align with our aesthetic vision.

Each product page includes detailed size charts with measurements in both US and international sizes. For fitted caps like our 59FIFTY collection, we provide detailed measurement guides to ensure the perfect fit. When in doubt between sizes, we recommend sizing up for a comfortable fit.

We continuously expand our size ranges based on customer demand. While many of our popular items come in extended sizing, please check individual product pages for specific size availability. Our women’s collections often include inclusive sizing options.

Our vintage collection consists of officially licensed reproductions and retro-inspired designs that capture the authentic look and feel of original Mitchell & Ness classics, updated with modern manufacturing techniques for superior quality and durability.

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed through secure, encrypted systems to ensure your financial information remains protected.

Absolutely. We use industry-standard SSL encryption technology to protect all transactions. Your payment details are never stored on our servers, and we comply with all PCI DSS requirements for secure payment processing.

Order modifications or cancellations must be requested within 2 hours of placement, as we process orders quickly to ensure fast shipping. Contact our customer service team immediately at [email protected] with your order number, and we’ll do our best to accommodate your request.

Yes! We regularly run promotions, seasonal sales, and special events like our Black Friday deals. Sign up for our newsletter to receive exclusive offers, or check our website banner for current promotions and discount codes.

We ship worldwide! However, please note that we currently cannot deliver to some remote areas and certain Asian countries due to logistical constraints. During checkout, our system will automatically verify if we can ship to your location.

We offer two shipping methods:

• Standard Shipping: $12.95 via DHL or FedEx – 10-15 business days after processing
• Free Shipping: Available on orders over $50 via EMS – 15-25 business days after processing

Orders typically take 1-2 business days to process before shipping. During peak seasons or promotions, processing may take slightly longer. You’ll receive a confirmation email with tracking information once your order ships.

Currently, we focus on providing reliable standard and free shipping options to keep costs affordable. Our standard DHL/FedEx option provides the fastest delivery timeframe of 10-15 business days after processing.

International customers are responsible for any customs duties, taxes, or import fees that may be charged by their country. These fees are not included in our shipping costs and are determined by your local customs authority.

We offer a 15-day return policy from the date you receive your items. Products must be unworn, unwashed, and in original condition with all tags attached. For hygiene reasons, certain items like earrings may have different return conditions.

Contact our customer service team at [email protected] with your order number and reason for return. We’ll provide you with a return authorization and instructions. Returns without authorization cannot be processed.

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method as we cannot be responsible for lost return packages.

Once we receive your returned items, please allow 5-7 business days for inspection and processing. Refunds will be issued to your original payment method. Depending on your financial institution, it may take additional time for the refund to appear on your statement.

Yes! We’re happy to help with size exchanges subject to availability. Contact us within 15 days of receiving your order, and we’ll guide you through the exchange process. If the requested size is unavailable, we’ll issue a refund or store credit.

Click the “Register” link in the top navigation menu. You’ll need to provide a username, email address, and password. Having an account allows you to track orders, save your preferences, and checkout faster.

Click “Login” then “Lost your password?” Enter your email address, and we’ll send you a link to create a new password. If you don’t receive the email within 10 minutes, check your spam folder or contact our support team.

First, check your spam or junk folder. If our emails aren’t there, please add [email protected] to your contact list or safe sender list. If issues persist, contact our support team for assistance.

Log into your account and navigate to your profile settings where you can update your personal information, shipping addresses, and communication preferences.